19 June 2006

Will dialogue build trust?

If lack of trust is an issue in your organisation, would dialogue be a helpful way through it? In this short excerpt from his book on conflict, Mark Gerzon makes a case for using dialogue in organisations, and usefully summarises some of what distinguishes dialogue from debate.

I can't see that Gerzon provides much evidence in this excerpt for his assertion that dialogue fosters trust (though I'm biased to believe this). And if it isn't obvious, I would add that I think the assumptions and attitudes inherent in dialogue can also represent a frame of mind with which you can approach any conversation: it doesn't have to be a facilitated process for groups as a whole to follow.


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