David Maister writes persuasively about how many organisations fail to understand and make good use of training:
I now believe that the overwhelming majority of all business training, by me and by everyone else, is a complete waste of money and time, because only a microscopic fraction of any training is ever actually put into practice and yield the hoped-for benefits.
The main reason is that companies keep trying to bring about changes in behavior by training their people in new things, and then sending them back to their operating groups subject to the same measures and management approaches as before. Not surprisingly, little, if any of the training ever gets implemented.
What companies don’t seem to understand is that training is a wonderful LAST step in bringing about changed behavior, but a pathetically useless first step.
The rest of his comments are well worth reading.